Effective Date: 6 May 2025
At Makeatea.com, we’re committed to delivering your tea essentials safely and on time. Please review our shipping policy below to understand how and when your orders will arrive.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You’ll receive an order confirmation and a separate email with tracking information once your order has shipped.
2. Shipping Rates & Delivery Times
We offer shipping across [insert applicable countries or regions]. Shipping rates are calculated at checkout based on your location and order weight.
Estimated Delivery Times:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
- Free Shipping: Available on orders over [insert amount]
Note: Delivery times are estimates and may vary depending on location, weather, customs, or carrier delays.
3. International Shipping
We currently ship to select international locations. Please note:
- Customers are responsible for any customs fees, taxes, or import duties.
- International delivery may take 7–21 business days depending on your country and customs clearance.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to follow your delivery status via the carrier’s website.
5. Shipping Issues
- If your order is delayed, lost, or arrives damaged, please contact us at help@makeatea.com with your order number and details.
- We will work with the carrier to resolve the issue promptly and ensure your satisfaction.
6. Incorrect Shipping Information
Please double-check your shipping address before placing your order.
- Makeatea.com is not responsible for orders sent to incorrect or incomplete addresses provided by the customer.
- If an order is returned due to an address error, additional shipping charges may apply to resend it.
7. Contact Us
For any questions or concerns related to shipping, feel free to reach out:
Email: help@makeatea.com
Website: www.makeatea.com